Shipping policy
SHIPPING POLICY
Shipping Destinations
We currently ship to Australia and select international destinations.
IMPORTANT: Some countries may be temporarily unavailable due to various strikes and tariff issues. We apologise for the inconvenience and are working to restore shipping to all regions as soon as possible. If your entered delivery address results in a 'Shipping not available' notice , then this issue probably applies to your region. In such a case, please email us to see if we can ship from another destination. Email: themandeladilemma@proton.me
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We use trusted carriers to ensure your book arrives safely.
Processing Time
Orders are typically processed and dispatched within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Timeframes
Delivery times vary depending on your location:
- Australia: 2-7 business days
- International: 7-21 business days (depending on destination and customs processing)
Please note that these are estimated timeframes and may vary due to factors beyond our control, such as customs delays or courier issues.
Tracking Your Order
All orders are shipped with tracking. Once your order is dispatched, you will receive an email with your tracking number and a link to track your package.
Shipping Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by:
- Customs processing
- Courier delays
- Incorrect shipping addresses provided by the customer
- Natural disasters or other events beyond our control
If your order is significantly delayed, please contact us and we will work with the shipping carrier to investigate.
Lost or Damaged Packages
Please refer to our Refund Policy for information about lost or damaged packages.
Contact Us
If you have questions about shipping, please contact us at themandeladilemma@proton.me